Reference

Terms that set your account rules

We set the account rules, payment checks, and access steps here so you know what applies before you open your account.

DANAOVOGoPayQRIS

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Local rules and account scope

mpvtogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to your account, your wallet name, your device access, and any request you send through support. For Indonesia, we keep the account flow aligned with local law and only keep the parts of access that local law permits. If you change

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a DANA, OVO, GoPay, or QRIS route, we may ask for a matching name check before the request moves forward. That helps us confirm the account belongs to you and keeps later disputes easier to trace. We can pause access if login data looks shared, if
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a request conflicts with the terms, or if a record needs a manual check. Read this page before you open your account, then come back here whenever a change affects your use.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TALK TO US

How to reach us on terms

When you need a clause explained, we route you to the same team that handles account checks and change requests.

Live chat Use live chat for term questions, account checks, or a change request. We keep it open daily from 08:00 to 24:00 WIB, and the agent can point you to the exact clause that applies.

WhatsApp Send your account name, registered email, and a short question on WhatsApp. We use that channel for faster verification when your request touches DANA, OVO, GoPay, QRIS, or a device change.

Email Email us when you need a written record of a terms dispute, a correction request, or a data request. We reply in order and attach the case reference so you can track the same thread.

ACCOUNT RECORDS CARE

How we handle your records

We treat the terms as an operating rule for account safety, not a decoration on the page.

Account match

We check that your login name, wallet name, and contact details point to the same account before we process sensitive changes. If the details do not align, we pause the request until you confirm ownership.

Cookie use

Our site uses session cookies to keep your login active, remember the page you opened, and reduce repeated checks. You can clear cookies in your browser, but that may end the session and ask for login again.

Device security

When you switch from mobile to desktop, or from Android to iPhone, we may ask for a fresh verification step. That helps us spot shared access, protect the wallet route, and keep account actions traceable.

Record retention

We keep account and support records only as long as the terms, dispute handling, or local law require. Older logs may stay archived for audit checks, then removed on the schedule set by our process.

Change requests

If you need to update a phone number, email, or payout route, contact us from the registered account first. We will ask for matching details, then confirm the change before it appears in your profile.

Right contact path

Start with live chat for urgent checks, then move to email if you need a written trail. Use the channel that matches the issue so we can check the right record without slowing your account.

Questions about your account terms

These are the questions we hear before a first login, a wallet change, or a dispute. We keep the answers tied to the account version of the Terms, the registered contact method, and the local law that applies in Indonesia. If your situation is different, use live chat or email and we will point you to the clause that matches your request.

The Terms that apply are the version shown on this page when you use the site, plus any clause linked in your account screen. If a rule changes, we use the newest version for future access where local law permits.

No. Access depends on local law, and we only allow use where local law permits. If your location or account details do not fit that rule, we may block access or ask you to stop.

We may check your registered name, email, phone number, and the wallet route tied to your account. When those details do not match, we can pause the change until you confirm ownership through support.

Send the correction request through live chat or email from the registered account. Include the exact field you want changed and a matching contact path, then we will tell you what proof we need.

We can limit access, hold a request, or close the affected action if a rule is broken. The exact step depends on the clause involved, the record we hold, and any law that applies.

Ask through live chat or email, and we will explain how session cookies work on your browser or device. If you clear them, you may need to log in again and repeat a verification step.

Use email for anything that needs a trail, because it keeps the thread, time stamp, and case reference together. That makes it easier for you and us to follow the same request from start to finish.

Terms that set your account rules

How to reach us on terms

How we handle your records

Account match

Cookie use

Device security

Record retention

Change requests

Right contact path

Questions about your account terms

01 How do I know which Terms apply to my account?

02 Can I use my account if local law does not permit it?

03 What details do you check before changing my account?

04 How do I request a correction to my personal details?

05 What happens if I ignore a term or site rule?

06 Where can I ask about cookies or session use?

07 How do I get a written record of my request?

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