Reference

Legal Terms for Your Account

For Indonesia accounts, we keep the legal steps plain: you can read the terms before you send data, choose DANA, OVO, GoPay or QRIS, and open the lobby…

Indonesia law onlyAccount checksDANA OVO GoPay QRISMobile and desktop
mpvtogel Legal Terms for Your Account
HELP PATHS

Where to Reach Us About Legal

If you want a legal check on your account, we keep the contact paths simple. Open chat from the account menu, send a message through WhatsApp, or email the registered address and…

Chat desk Use the chat button in the account menu any time, and we will route legal requests during 08:00-22:00 WIB. Keep your username and registered email ready so we can match the case without extra back-and-forth.
WhatsApp Send the same request to our WhatsApp number from your account page. We answer in plain English, confirm the request against your records, and keep the thread tied to one account for easier follow-up.
Email If you prefer email, write from the address on file and include the page path /legal/. That helps us find the right record faster and reply with the exact policy step that applies to you.
RECORD CARE

How We Handle Data and Cookies

We keep legal records tied to your account, not to public pages, and we use them only for access, payment checks, support, and dispute handling.

Data use

We store the details needed to verify the account, process DANA, OVO, GoPay, or QRIS requests, and answer legal questions. We do not place those records on public pages or use them for unrelated messages.

Cookie controls

Cookie settings stay in your browser, so you can clear, block, or limit them on Chrome, Safari, or Android WebView. We use them for session memory, language choice, and security checks tied to the account.

Account security

We ask for the registered email, a matching phone number, or a code check before we change legal details. That keeps correction requests linked to the right account and stops someone else from altering your record.

Retention

We keep support logs and payment records only as long as needed for account handling, required checks, and issue resolution. After that window, the records stay in our archive under the same access controls.

Change requests

If you want us to update or remove a field, send the request from the registered email and name the exact page path. We compare the request with the account record before any change is made.

Who to contact

For legal questions, use chat, WhatsApp, or email from the contact paths on this site. We answer in English, keep the case tied to your account, and tell you which next step applies.

Legal Questions You Ask First

These questions cover the parts of the legal page that matter most when you open an account, send data, or ask for a change. We keep each answer tied to the account record, the browser you used, and the request path you chose, so you can see what applies before you move ahead. If local law does not permit access, we block it.

Access depends on local law and is available only where local law permits. If the region, device, or account record does not fit our permitted rules, we stop the session before you move further.

We keep the account details, request logs, and payment traces needed to process DANA, OVO, GoPay, or QRIS activity, answer support, and keep the legal record in one place.

Send the request from your registered email, name the field you want changed, and point to the /legal/ page if your question is about policy. We verify the match before any update.

Cookies remember session state, language choice, and basic security checks on Chrome, Safari, Android WebView, and iPhone Safari. You can clear them in your browser at any time.

Use chat, WhatsApp, or email from the contact paths on this site. We answer during 08:00-22:00 WIB and keep the thread linked to the right account record.

We keep records for the period needed to handle access, payment checks, support, and dispute follow-up, then retain only what the law or the account record requires.

Yes. The same legal text sits in the footer and account menu on mobile and desktop, so you can read it before you submit data from either device.